New Call Back Procedure for Illinois Unemployment Services

The Illinois Department of Employment Security announced a new call back procedure for people seeking to speak with the Department for help with unemployment claims.

 The new system will allow callers to save their spot in line and then wait for a call back.

 Full details on the new procedure from the Illinois Department of Employment Services website:
"7/8/20 - Effective July 9, 2020, we have implemented the “callback only model” as a temporary solution to effectively honor the order in which callers attempt to reach the call center for assistance. This new model will be in effect for the following call centers: Claimant Services Center (800.244.5631), IllinoisJobLink.com (877.342.7533), Benefit Payment Control (800.814.0513) and Employer Hotline (800.247.4984). What this means to you is that rather than wait on hold or call multiple times, you will receive a call when you are next in line without losing your place.
When you call us, it is important that you select the appropriate numeric option that best describes the reason for your call. This ensures that you will be served in the order that we receive your call. You will be called back Monday through Friday. Call back hours are as follows:
Claimant Services Center- 7:30 AM -7:00 PM
IllinoisJobLink.com, Benefit Payment Control and Employer Hotline- 8:30 AM-5:00 PM
You can only have a single pending callback scheduled in the system at a time. The call you receive from IDES should display on Caller ID as 800-244-5631 under normal circumstances. In certain cases, this number could be blocked by your phone carrier.
It is important that you answer the phone when the callback is made. If you miss your callback, IDES staff will attempt to leave you a voice mail. We will call you again shortly after the first attempt. If you cannot be reached after the second attempt, you will be required to contact the call center to schedule another callback."

Popular posts from this blog

Will County Emergency Management Agency Coordinating Migrant Bus Arrivals in Will County Suburbs

Image
  After reports of buses from Texas dropping off asylum-seekers at Metro stations in Will County, the Will County Emergency Management Agency released the following press release : "The Will County Emergency Management Agency (EMA) is working to provide information and coordinate with municipalities and state agencies as the Chicagoland region is experiencing an increase in buses transporting asylum-seekers from the State of Texas. “Our municipalities have seen an increase in buses from Texas disembarking passengers at Metra stations and other locations throughout the county,” said Will County EMA Director Allison Anderson. “We are working to coordinate information between public safety agencies, the State of Illinois, and the City of Chicago. Our priority is ensuring humane transportation of asylum-seekers to the official Chicago landing zone.” An official landing zone for asylum-seekers is being operated by the City of Chicago Office of Emergency Management and Communication at
Read more

Local VFW Post Joins Work to Keep Gemini Giant in Wilmington

Image
The Wilmington VFW Post is joining the local effort to keep the Gemini Giant in Wilmington.  The statue is up for online bid at the Grafe Auction website . Wilmington's VFW Post 5422 posted to their Facebook page on March 8, 2024 that: " The Wilmington VFW Post 5422 along with Save the Gemini Giant have teamed up to make an effort to keep the Gemini Giant in Wilmington and relocate it 1 mile west on Route 66 to the VFW.  We need your help. "   Read the full post here . The Gemini Giant has greeted Route 66 travelers to Wilmington for decades:
Read more