New Call Back Procedure for Illinois Unemployment Services

The Illinois Department of Employment Security announced a new call back procedure for people seeking to speak with the Department for help with unemployment claims.

 The new system will allow callers to save their spot in line and then wait for a call back.

 Full details on the new procedure from the Illinois Department of Employment Services website:
"7/8/20 - Effective July 9, 2020, we have implemented the “callback only model” as a temporary solution to effectively honor the order in which callers attempt to reach the call center for assistance. This new model will be in effect for the following call centers: Claimant Services Center (800.244.5631), IllinoisJobLink.com (877.342.7533), Benefit Payment Control (800.814.0513) and Employer Hotline (800.247.4984). What this means to you is that rather than wait on hold or call multiple times, you will receive a call when you are next in line without losing your place.
When you call us, it is important that you select the appropriate numeric option that best describes the reason for your call. This ensures that you will be served in the order that we receive your call. You will be called back Monday through Friday. Call back hours are as follows:
Claimant Services Center- 7:30 AM -7:00 PM
IllinoisJobLink.com, Benefit Payment Control and Employer Hotline- 8:30 AM-5:00 PM
You can only have a single pending callback scheduled in the system at a time. The call you receive from IDES should display on Caller ID as 800-244-5631 under normal circumstances. In certain cases, this number could be blocked by your phone carrier.
It is important that you answer the phone when the callback is made. If you miss your callback, IDES staff will attempt to leave you a voice mail. We will call you again shortly after the first attempt. If you cannot be reached after the second attempt, you will be required to contact the call center to schedule another callback."

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